Libby Troubleshooting
- Upgrading Your Instant CardInstant Cards are library cards that we are able to offer instantly to allow access to Libby. Eligibility is based on the billing address for the phone number. These cards are intended as a temporary access and they do expire after six months. For continued access, patrons will need to contact their home library to sign up for a full service card (or you can complete the online form here). As a bonus, once your…
- Home Library Change Impacting Libby AccessAs of late September 2024, the Libby app requires patrons’ selected library at login to match the Home library listed in our system. If you are currently having problems logging in, it may be because Libby is trying to login under a different home library than what is listed in our system. Typically, the error message will be “Your library card is not able to access this library.” To solve this problem, retry logging in…
Libby Help Guides
- Partner Library CollectionsWith your library card, you can access collections from Erie County, Crawford County, Seneca, and New Castle as well as our home Oil Creek collection. With your home library card, you can checkout items from all 5 Libby collections! General Adding a Card Video Instructions Credit to: Libby Written Instructions Step One: Login with your Home library card Make sure you are logged in to the Oil Creek with an District member library card on…
- Recommend a Digital TitleDid you know that you can recommend a title for our collection? The feature in Libby is called “Notify Me Tag”. Any tags that a patron adds to their app are sent to all of their library collections. That sends the library a signal that there is interest for a title so they can build a collection that better serves you. If one of your collections adds the the title, you will get a notification…