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Category: Libby Troubleshooting

Adapting to the RLA Partner Change

Published by District Consultant on April 16, 2025

As of April 15, 2025, New Castle District Library Center is no longer participating in our partner Reciprocal Lending Agreement.
Libby users belonging to Seneca District Libraries, Erie County Public Libraries, Crawford County Federated Library System, and Oil Creek Library District will continue to be able to use all four of those collections without interruption.

We apologize for any inconvience to our users. This was a difficult and disappointing decision to make, but it was necessary to maintain services for our local users at the quality which they expect and deserve.

If you have items from New Castle’s collection checked out:

You will be able to retain them until the end of your checkout period, but no renewals will be available.

If you had holds on items in New Castle’s collection:

All holds at New Castle will be cancelled. You will need to search for the items in our and our other partner collections. The collection managers will be receiving a list of the titles on hold at New Castle and will be working to provide those titles to the best of our ability within the partnership. We are not, however, able to see who had those holds, so you will need to be placing replacement holds in your app.

To Remove New Castle from your app:

Numbered with steps for the Libby app. Unfortunately, there is no way to see or edit what the app thinks is your home library .

  1. At the bottom of the Libby app, select Menu (the three lines in the shaded circle)
  2. Tap Manage Cards.
  3. At the top, make sure the drop down menu says New Castle District Library Center
  4. Tap the three horizontal dots icon at the bottom
  5. Tap Remove Card
  6. The New Castle collection will be removed from your app as soon as you remove your card.

If this doesn’t work:

Contact your home library or use the “Trouble Logging In” form.

Upgrading Your Instant Card

Published by District Consultant on February 21, 2025

Instant Cards are library cards that we are able to offer instantly to allow access to Libby. Eligibility is based on the billing address for the phone number. These cards are intended as a temporary access and they do expire after six months.

For continued access, patrons will need to contact their home library to sign up for a full service card (or you can complete the online form here). As a bonus, once your upgrade to your full service card, you gain access to our other resources, like:

  • Access to 25,000+ more ebook and digital audiobook titles from our Partner libraries
  • Free streaming music service (including free weekly downloads) from FreegalMusic
  • Free six-week long, instructor led lifelong learning courses from Gale Courses

Next Steps

If you did not use this form and went directly to your home library, you will need to complete the Account Merger form in order to ensure that all of your holds and checkouts migrate over to your full-service card.

Add your new full-service card:

  1. At the bottom of the Libby app, select Menu.
  2. Tap Manage Cards. Make sure the library at the stop says “Oil Creek Library District”.
  3. Tap Add Card.
  4. Tap Sign In With My Card.
  5. Select your home library from the list.
  6. Type in your full-service card number (it should have 14 digits).
  7. Tap Sign In.

Remove Your Instant Card:

  1. At the bottom of the Libby app, select Menu.
  2. Tap Manage Cards.
  3. You should see a card with a your phone number; your full-service card will likely say “Linked Card”.
  4. On the Instant Card with the phone number, tap the three horizontal dots icon at the bottom
  5. Tap Remove Card.

Happy Reading!

Home Library Change Impacting Libby Access

Published by District Consultant on November 8, 2024

As of late September 2024, the Libby app requires patrons’ selected library at login to match the Home library listed in our system. If you are currently having problems logging in, it may be because Libby is trying to login under a different home library than what is listed in our system. Typically, the error message will be “Your library card is not able to access this library.”

To solve this problem, retry logging in using your home library (have your library card number handy):

Numbered with steps for the Libby app. Unfortunately, there is no way to see or edit what the app thinks is your home library .

  1. At the bottom of the Libby app, select Menu
  2. Tap Manage Cards.
  3. On your existing Oil Creek Library District card, tap the three horizontal dots icon at the bottom
  4. Tap Remove Card
  5. Re-add your card selecting the correct home library.
  6. Repeat these steps for each of our partner library collections: Seneca District Libraries, Crawford County Federated Library System, New Castle District Library Center, and Erie County Public Library.
  7. (Optional, not pictured) Tap the three horizontal dots icon at the bottom (same place as in step 3).
  8. Tap Rename Card.
  9. Rename your card with your home library name.

If this doesn’t work:

Contact your home library or use the “Trouble Logging In” form. It’s possible our system has the incorrect Home Library!

I can log in but can’t see my holds, checkouts, or history:

Complete the form “Libby Account Merger Request“. Libby sees each account and home library pair as a separate account, so library staff needs to manually merge them on the administrative back- end.